The following terms and conditions contain general information regarding the use of the website www.polandmore.com and regulate the relationship between the Participant/Client booking the tourist event and Polandmore Travels s.c., located at ul. 1 Stycznia 10/12, 32-590 Libiąż, Poland; TIN: 6282294799, REGON: 527804934, entered in the system for the Register of Tourism Organizers and Tourism Intermediaries of the Marshal of the Małopolska Voivodeship under the number Z/12/2024. By booking a tourist event you agree to comply with the following regulations and accept the cancellation policy as well as certain limitations of liability. We kindly ask you to read the following regulations carefully. If you have any questions or concerns, we recommend contacting us using the contact form in the “Contact” section or by sending us an email at: info@polandmore.com. The owner of the website www.polandmore.com is Polandmore Travels s.c.

§ 1. General Provisions

1. These regulations define the rules and conditions of participation in tourist events organized by Polandmore Travels s.c., hereinafter referred to as the “Organizer.”

2. The tour operator is Polandmore Travels s.c., with its registered office at ul. 1 Stycznia 10/12, 32-590 Libiąż, Poland, TIN: 6282294799 , REGON: 527804934, conducting business in accordance with applicable law, entered in the system for the Register of Tourism Organizers and Tourism Intermediaries of the Marshal of the Małopolska Voivodeship under number Z/12/2024.

3. The Organizer can be contacted by phone at: +48508086823 or +48608774256 and by email at: info@polandmore.com.

4. The Organizer creates and sells or offers for sale tourist events, either directly or through another tourism entrepreneur, or in collaboration with another tourism entrepreneur.

5. Legal basis – legal acts defining the rights and obligations of the parties to the Agreement, in particular: a) the Act of November 24, 2017 on Tourist Events and Related Tourist Services, implementing Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements (hereinafter referred to as the “Act”) b) Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter “GDPR”), c) applicable to tourist events: Article 10, Article 11, Article 12(1) points 1, 5, 16, and 17, Article 17, and Article 20(2) of the Act of May 30, 2014 on Consumer Rights, d) the Act of April 23, 1964 – Civil Code (hereinafter “CC”), e) the Act of August 29, 1997 on Hotel Services and the Services of Tour Guides and Tourist Guides (hereinafter “UoUHiPPT”).

§ 2. Definitions

1. “Participation Agreement for a Tourist Event” (hereinafter referred to as the “Agreement”) – an agreement for participation in a tourist event concluded between the Client/Participant and the Organizer.

2. „Tourist Event” – a service organized by the Organizer that includes at least two different tourist services (e.g., transport and accommodation), conducted over a specified period for

a fixed price.

3. „Client” – a natural person who has entered into the Agreement with the Organizer.

4. „Participant” – a natural person entitled to participate in the Tourist Event under the Agreement.

5. „Tour Leader” – a person representing the Organizer for Client/Participant participating in the tourist event, responsible for their care and overseeing the provision of services on their behalf, as well as providing basic information about the places being visited.

§ 3. Reservation and agreement conclusion rules

1. The Client entering into the Agreement must be of legal age (at least 18 years old) and possess full legal capacity as defined by the Civil Code.

2. The Client may register themselves as well as other individuals as Participants. In the case of registering minors, the Client declares that they are the legal representative (parent or legal guardian) of such individuals or provides written consent from the legal representative of that person.

3. The Client is obliged to pay the full price of the Event for all Participants they have registered, within the deadlines specified in the Agreement.

4. The Client is obliged to inform all Participants they have registered about all details of the Event provided to them by the Organizer, either by phone or in writing.

5. Reservation of a place at the Tourist Event is made by:
a) submitting an order in person at the Organizer’s office,
b) by phone,
c) electronically by sending a request to the Organizer’s email address. or via communicators as Messenger, WhatsApp or Instagram.

§ 4. Price and Payment Terms

1. The price of the Tourist Event includes all services specified in the Agreement, as well as all taxes and fees unless otherwise stated in the Agreement.

2. The price does not include additional costs, such as insurance, transport, vaccinations, meals, visa fees, entrance fees to tourist attractions, unless otherwise indicated in the Agreement, and the responsibility for obtaining these lies with the Participant.

3. The price of the Tourist Event does not include attractions classified as optional, which the Traveler may take advantage of during the designated time or during free time.

4. The price of the Tourist Event specified in the Agreement may only be increased in the event of the following circumstances:

a) changes in passenger transport prices resulting from changes in fuel costs or other power sources, or

b) an increase in exchange rates.

During the 20 days prior to the departure date, the price set in the Agreement may not be increased.

5. In the case where the price of the service is given in a foreign currency, and the Client makes the payment in Polish currency, the amount of the service in Polish zlotys is determined according to the average exchange rate of the National Bank of Poland applicable on the date of payment, and vice versa. Currency exchange tables are published on the website: http://www.nbp.pl/home.aspx?f=/statystyka/kursy.html

6. Payments should be made to the Organizer’s bank account indicated in the Agreement or in another manner agreed upon with the Organizer.

7. The Client agrees to pay the full amount due for the Event covered by the Agreement, within the deadlines specified in the Agreement. In the case of the Participant’s registration after the payment deadline applicable to the given Event, the Client is obliged to pay the full price of the Event and send the bank payment confirmation by email within 24 hours of registration. In the case of the Participant’s registration on the day the Event begins, the Client is obliged to pay the full price of the Event at the time of registration.

8. In the Tourist Event of non-payment by the deadline specified in the Agreement, the Organizer may withdraw from the Agreement. The consequences of such withdrawal are equivalent to the consequences of the Client’s resignation from the Event (withdrawal from the Agreement).

§ 5. Cancellation of the Tourist Event, withdrawal from the Agreement by the Client/Participant

1. The Client may withdraw from the agreement at any time before the Tourist Event begins. The notice of withdrawal must be submitted in writing. The date of receipt of the notice by the Organizer is decisive.

2. In the Tourist Event of the Client’s withdrawal from the Agreement or the Participant’s failure to participate in the Event for reasons beyond the Organizer’s control, the Client will be obliged to pay a withdrawal fee. This fee will be equal to:

a) the total amount of the deposits paid – in the case of the Client’s withdrawal more than 40 days before the Event start date.

b) the price of the Event reduced by the saved costs or income from the alternative use of the provided tourist services (hereinafter referred to as “saved funds”) – in the case of the Client’s withdrawal less than 40 days before the Event start date.

3. The calculation of the actual costs incurred by the Organizer will take place after the conclusion of the Event. Any refund of saved funds will occur within 30 days from the end date of the Event, either by bank transfer to the account provided by the Client. If it turns out that the price of the Event reduced by saved funds is higher than the sum of amounts paid by the Client, the Client will be obliged to pay the difference within 30 days from the date of receiving information from the Organizer.

4. The Client is not entitled to a refund of saved funds in the event of the Participant’s withdrawal during the Event, including in the case of the following occurrences: inability of the Participant to cross the border due to border control services, lack of mandatory vaccinations, detention of the Participant by authorized services, failure to arrive at the Event start location at the specified time, failure to report at the service provision location at the specified time, inability to continue participation in the Event due to sudden illness or other unforeseen events concerning the Participant, expulsion from the Event due to gross violation by the Participant of the obligations mentioned below in the section “§ 9.Obligations and Responsibilities of the Participant and the Client.”

5. Withdrawal fees do not apply in cases where the Law states that the Client’s withdrawal from the Agreement occurs without a fee.

6. A Client who is a consumer, having entered into the Agreement outside the business premises as defined in Article 2, point 2 of the Act of May 30, 2014, on consumer rights, may withdraw from it within 14 days from the date of its conclusion without giving reasons and incurring costs, unless oral negotiations based on a prior order placed by the Client were conducted. The provisions of Article 30, Article 31, Article 32 paragraphs 1 and 2, Article 35, Article 37, and Article 38 point 1 of the Act of May 30, 2014, on consumer rights shall apply accordingly.

§ 6. Changes, cancellation of the event by the Organizer

1. The Organizer may unilaterally make minor changes to the terms of the Agreement before the Event begins. A change in the program, especially the order of the program points is considered a minor change. The Organizer will inform the Client of the change on a durable medium in the form of an email.

2. The Organizer has the right to cancel the Event if they cannot fulfill the Agreement due to unavoidable and extraordinary circumstances and has notified the Client of the termination of the Agreement immediately before the start of the Event. In such cases, the Organizer will refund the Client all payments made for the Event within 14 days from the date of termination of the Agreement, without any additional compensation or restitution.

3. In the event that the Organizer must cancel the Event due to the occurrence of unavoidable and extraordinary circumstances, the Organizer will promptly inform the Client in writing. Unavoidable and extraordinary circumstances include, in particular, the following categories of events: (a) catastrophic natural events, (b) acts of legislative and executive authority, (c) significant disturbances to public life (e.g., riots, acts of terror, war), (d) epidemics. Client shall receive an immediate refund of the fees paid but will not be entitled to compensation or restitution.

4. If it becomes necessary to make significant changes to the terms of the Agreement for reasons beyond the Organizer’s control, the Organizer will promptly inform the Client in writing. In such a situation, the Client has the right to accept the proposed changes or withdraw from the Agreement. In the case of withdrawal for this reason, the Client has the right to make the following choice in writing: (a) withdraw from the Agreement regarding participation in the Event with a refund of all paid amounts and without the obligation to pay a withdrawal fee, (b) withdraw from the Agreement regarding participation in the Event and participate in a substitute event if one is proposed by the Organizer. The Client should notify the Organizer of their decision within the timeframe set by the Organizer. If the Client agrees to the changes after being informed before the start of the Event, and the Traveler participates in the Event, the Client is not entitled to claim compensation due to these changes.

5. If, during the Event, changes to the Program or accommodation occur for reasons beyond the Organizer’s control, the Organizer commits to providing substitute services of the same or higher standard. If the quality of the service is lower than that specified in the Agreement, the Participant may demand an appropriate reduction in the price of the event. In the event that it is impossible to provide substitute services, the Participant may demand compensation for damages resulting from the non-fulfillment of the Agreement, unless the impossibility of providing substitute services is caused by force majeure or actions or omissions of third parties not involved in the provision of the service, provided that such actions or omissions could not have been foreseen or avoided.

§ 7. Insurance and insurance guarantee of the Organizer

1. The participant is required to purchase individual health insurance providing coverage in the required scope as: medical treatment costs, consequences of accidents, civil liability during the practice of extreme sports.

2. The organizer recommends concluding an optional insurance agreement for cancellation of participation in the event. The subject of the insurance is the costs associated with canceling participation in the event.

3. The Organizer declares that it has a “Permit to organize tourist events” issued by the Marshal of the Malopolska Voivodeship and has concluded a Tourist Guarantee Agreement in an amount equivalent to 7500 EUR with the Signal Iduna Insurance Company (Signal Iduna Polska Towarzystwo Ubezpieczeń S.A., adress: 30-001 Kraków, ul. Kamienna 19, tel. +48 12 252 86 80, for the benefit of the Participants. regarding ensuring the costs of returning Clients to the country as well as refunding payments made by Clients for the tourist event/related tourist services for Polandmore Travels s.c.

§ 8. Organizer’s Liability

1. The Organizer is liable for non-performance or improper performance of the Agreement unless the non-performance or improper performance (hereinafter referred to as “non-compliance”) is:

a) attributable to the Participant,

b) attributable to a third party unconnected with the performance of the tourist services covered by the Agreement, where the non-compliance could not have been foreseen or avoided;

c) caused by unavoidable and extraordinary circumstances. The exclusion of liability for non-performance or improper performance of the Agreement in the cases mentioned above does not relieve the Organizer of the obligation to provide assistance to the affected Participant during the course of the tourist event.

2. In the event of non-performance or improper performance of the agreement, the Participant has the right to seek compensation in accordance with applicable law.

3. The Organizer is responsible for the proper execution of all tourist services covered by the Agreement. The tourism organizer is obliged to provide appropriate assistance to the Participant who finds themselves in a difficult situation. In the event that it is impossible to ensure the Participant’s return to their home country in accordance with the Agreement due to unavoidable and extraordinary circumstances, the Organizer bears the costs of necessary accommodation for the Participant, as far as possible at a category equivalent to that specified in the Agreement for a period of up to 3 nights.

4. Subject to Article 50, paragraph 5 of the Act, the Organizer limits the amount of compensation to be paid by the Organizer for non-performance or improper performance of the services covered by the Agreement to three times the price of the Event in relation to each Participant. This limitation does not apply to personal injury or damage caused intentionally or as a result of negligence.

5. The Organizer bears no responsibility for damages incurred in connection with the Participant’s use of optional (facultative) attractions or others not included in the Event Program when the Participant enters into an agreement regarding such attractions directly with a third party, without the Organizer’s mediation.

6. The Organizer is not liable for damages caused to third parties by the Participant.

7. The Organizer and the Tour Leader have the right to record the course of the Tour Event and the activities of the participants of the expedition by providing film and photographic documentation. The members of the Tour Event contribute to the recording of their presence by the Organizer and the Tour Leader, who may withdraw this consent at the time of the departure of the organized tour guide.

8. The Organizer has exclusive copyright to the film material and photographs taken by himself and the Tour Leader during the tour events.

§ 9. Obligations and responsibilities of the Participant and Client

1. The Client is obliged to pay the full price of the Event within the deadlines specified in the Agreement.

2. During the Event, the Participant is required to possess the documents required by applicable passport, visa, sanitary, and health regulations, according to the information provided to the Participant by the Organizer before the start of the Event.

3. During the Event, the Participant has the obligation to:

a) comply with the recommendations of the Organizer’s representative, especially regarding travel safety,

b) adhere to the regulations and conditions of service of the carriers as well as follow the guidelines provided by the carrier’s staff,

c) observe the laws and accepted norms and customs in the countries being visited, as well as comply with the guidelines of the appropriate authorities,

d) promptly inform the representative of the Organizer of any discrepancies noted during the execution of the Event. Furthermore, the Participant must not deliberately obstruct the planned execution of the Event Program or engage in actions or omissions that prevent or hinder other travelers participating in the Event from enjoying the services. In the case of a gross violation of the above obligations by the Participant, the Organizer has the right to terminate the Agreement due to the Participant’s fault immediately. All costs resulting from such termination of the Agreement shall be borne by the Participant, and the price of the Event paid by the Client shall not be subject to refund. In the case of minors, their legal representatives are obliged to immediately collect the expelled Participant.

4. The Participant is liable for any damages caused by themselves. Legal guardians are responsible for damages caused by minors.

5. The Participant is responsible for ensuring that their luggage meets the conditions applicable for travel by coach, or any other planned means of transport.

6. In the event of a court ruling ordering the Organizer to pay compensation to another traveler participating in the Event, resulting from the defective execution of the Agreement by the Organizer due to the actions or omissions of the Participant, the Organizer shall have the right to demand that the Participant cover the costs of such compensation, increased by the court costs and legal representation costs incurred by the Organizer.

7. Risk Understanding Statement. While Polandmore Travels has made reasonable efforts to ensure the safety of the Participant during participation in the Program and the activities offered therein, the Participant understands that there are certain risks, hazards, and dangers inherent in participating in a travel package. These include, but are not limited to: physical and mental fatigue; slips, falls, and collisions; encounters with wild animals, varied terrain, and environmental elements; altitude-related illness; changing weather conditions; natural disasters; third-party crimes; acts or omissions of individuals or other participants in the travel package; accidents occurring during travel related to the Program; and, in the current global situation, possible exposure to the COVID-19 virus.

Encountering these risks, dangers, and hazards may result in physical injury, illness, or damage to personal property. Participant understands that Polandmore Travels cannot list in this Agreement all inherent risks, dangers, or hazards associated with participating in the package travel program. However, Participant understands and acknowledges that at any time during the Event Program, Participant may encounter these and other inherent risks, dangers, and hazards not expressly mentioned in this Agreement.

8. Liability: the Participant accepts and assumes responsibility for any injuries or damages caused to themselves or others as a result of their conduct while participating in the Program. The Participant understands that Polandmore Travels accepts and assumes responsibility for its own negligent conduct, but in relation to pandemics and/or endemic diseases, the Organizer accepts and assumes responsibility only for its gross negligence. The Participant further agrees that the Organizer is not responsible for the conduct of third parties, such as suppliers of transportation, food, beverages, or accommodation. The Participant releases Polandmore Travels from any liability not expressly accepted in this section.

9. Fitness to Participate. Polandmore Travels recommends consulting a physician before participating in the Program. The participant is solely responsible for determining whether the Program is appropriate for him/her. The Organizer also strongly recommends verifying that the Participant’s medical insurance will be honored in the countries he/she will be traveling to as part of the Program.

10. Equipment. The Organizer may provide the Participant with equipment for use during the Program. Polandmore Travels inspects this equipment before each trip; however, the Participant is responsible for inspecting the equipment upon receipt and for notifying the Organizer or Tour Leader/s of any changes in the condition of the equipment that may occur during use. The Participant understands that he/she has sole control over such equipment once it is delivered to him/her by the Organizer.

§ 10. Rights of the Participant and Client

1. The Client may transfer all rights arising from the Agreement for participation in the Event to a person meeting the conditions for participation in the Event without the Organizer’s consent, provided that this person simultaneously assumes all obligations arising from the Agreement. The transfer of rights and assumption of obligations mentioned above will be effective towards the Organizer if the Participant notifies the Organizer in a durable medium no later than 7 days before the start of the Event taking place within the European Union and no later than 30 days before the start of the Event taking place outside the European Union, subject to the possibility of obtaining the appropriate visas, and provided that the new Traveler gives written consent to assume all obligations arising from the Agreement. If the transfer of rights and assumption of obligations mentioned above will incur additional costs for the Organizer, they are obliged to demonstrate these costs to the Client upon request. These costs must be reasonable and cannot exceed the actual costs incurred by the Organizer as a result of the transfer. Costs actually incurred by the Organizer prior to the change of Traveler (e.g. visas, etc.) related to services that cannot be transferred to the new Traveler will be added to the price of the Event. The Client and the person assuming the rights of the Traveler are jointly liable for any unpaid portion of the price of the Event and for the costs incurred by the Organizer as a result of the change of Participant.

§ 11. Complaints

1. The Participant has the right to file complaints regarding the non-performance or improper performance of the agreement.

2. Any discrepancies identified during the execution of the Event and complaints regarding the course of the Event (performance of the Agreement by the Organizer) should be immediately reported to the Tour Leader, in order to enable the Organizer to make the necessary corrections.

3. Complaints should be submitted in writing to the Organizer’s registered office address or electronically to the email address: info@polandmore.com, no later than 30 days from the date of the Event’s conclusion. Complaints submitted after the 30-day period from the date of the Event’s conclusion may be deemed ineffective by the Organizer.

4. The Organizer undertakes to address the complaint within 30 days of receiving it. sending a response to the postal correspondence address or email address of the Client or Participant, depending on how the complaint was submitted.

5. The entity authorized to conduct proceedings regarding extrajudicial resolution of consumer disputes, to which the Organizer is subject, is the Trade Inspection – Małopolski Voivodship Inspector of Trade Inspection in Krakow (ul. Ujastek 1, 31-752 Kraków, www.krakow.wiih.gov.pl). In case of concluding the Agreement through the Organizer’s website, the Client and the Traveler have the right to submit a complaint through the online dispute resolution platform in accordance with the Regulation of the European Parliament and Council (EU) No. 524/2013 of May 21, 2013, on online dispute resolution for consumer disputes, available at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. The Organizer uses extrajudicial consumer dispute resolution only in those situations where it is required by mandatory legal provisions. The Client and the Participant can obtain more information on the website of the President of the Office of Competition and Consumer Protection and assistance regarding the protection of their rights by contacting municipal or district consumer advocates or social organizations dealing with consumer interests.

§ 12. Personal Data Protection and Organizer’s confidential information

1. The Participants’ personal data is processed in accordance with data protection regulations, particularly in compliance with the GDPR.

2. The Participant consents to the processing of their personal data by the Organizer for the purpose of fulfilling the Agreement and for marketing purposes.

3. The Participant has the right to access, rectify, and request the deletion of personal data. Personal data may be used to send marketing information, promotional offers, newsletters, and invitations to events organized by the Organizer. Consent to the processing of personal data for marketing purposes is voluntary; however, in the absence of such consent, the Organizer may be unable to provide the aforementioned information. In accordance with the provisions of the GDPR, consent to the processing of personal data for marketing purposes may be withdrawn at any time by sending an email to info@polandmore.com

4. In the course of the Event, the Client/Participant may become aware of confidential information, which constitutes a business secret under the Act of April 16, 1993, on combating unfair competition (Journal of Laws 1993 No. 47, item 211 with subsequent amendments, hereinafter referred to as “UoZNK”), such as information about the Organizer’s business partners or service recipients, prices, or the conditions of service provision.

5. The Client/Participant understands and accepts that the disclosure of certain confidential information occurs during the implementation of the Event and is necessary for the proper performance of the Organizer’s obligations arising from the Agreement, and that it should serve solely the Client/Participant for the purpose of comfortably utilizing the benefits resulting from the Agreement.

6. The Client/Participant understands and accepts that without obtaining prior written consent from the Organizer: a) confidential information may not be used for the purpose of organizing tourism events, trips, expeditions, or journeys by other parties; b) publishing confidential information as well as transferring it to third parties is prohibited and may be deemed an act of unfair competition (in the meaning of Article 3 UoZNK), which infringes on the interests of the Organizer and is subject to criminal sanctions.

§ 13. Final Provisions

1. Any disputes arising from the agreement for participation in the tourist event will be settled by the competent common court.

2. Matters not covered by these regulations are governed by the Act on Tourist Events and other applicable provisions of Polish law.

3. The Organizer presents the Terms and Conditions, Privacy Policy and the Event Program as Annexes to the Participation Agreement for a Tourist Event.